Agent Data Quality CSC (m/f/n)

Enovos – Berlin
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Agent Data Quality CSC (m/f/n)

Department : Sales | Location : Esch-sur-Alzette | Contract : 12-month fixed-term | Job Requisition N°19866

Your tasks

  • You provide support to CSC agents on quality issues and complex customer requests
  • You share accurate, valid and complete data to internal interlocutors related to customer satisfaction, sales processes, MaCo process and other related topics
  • You collaborate with the Business Process Expert and participate in data quality activities to exchange, share, communicate the made observations
  • You ensure regular analysis of all exception cases (BPEM, Contract Management, Welcome Letter, Goodbye Letters, SEPA...) to be processed manually
  • You detect and assist in the correction of erroneous data
  • You propose process improvements based on your analysis
  • You participate in improvement projects and test sessions (CRM, Digital onboarding, Customer portal, NEDP- and MaCo-platform etc.)
  • You prepare internal reports concerning different kinds of data (reading estimates, invoice adjustments, energy metering and instalment adjustments, BPEM cases by department, PDOC cases, network costs)
  • You meet service level targets to improve and harmonize the level of service provided to our customers
  • You ensure compliance to communication procedures, guidelines, and policies
  • You regularly report to the Team Leader Data Quality on achievements and blocking points, challenges, and issues

Your profile

  • You hold a general secondary school-leaving diploma or significant experience
  • You ideally have a previous working experience in customer service
  • You have an analytical mindset, are detail-orientated and result-driven
  • You have excellent verbal and written communication skills in Luxembourgish, French, German and English

What we offer

“Together we build the future of Luxembourg’s energy transition”

  • The opportunity to join a Group that actively shapes the energy transition in Luxembourg and the Greater Region
  • A multicultural and international working environment that encourages diversity and inclusion
  • A competitive salary with additional benefits (e.g.meal vouchers, private parking, company restaurant, etc.)
  • A significant stability of employment and the possibility to evolve within the Group
  • Continuous learning and development career path adapted to the needs of each employee
  • Hybrid working mode with the possibility to work from home

For external applications, a recent copy of the police record will be requested if you are invited for an interview.

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