Head of Customer Success

Responsibilities

• Lead the Customer Success team and develop it through scalable structures and best practices.
• Develop innovative Customer Success strategies to ensure long-term customer retention.
• Implement data-driven improvements and continuously analyze customer needs and market trends.
• Build deep relationships with customers and design tailored campaigns to maximize customer satisfaction.
• Contribute to Flowers' market positioning as a member of the leadership team.

Requirements

• Experience building and leading a Customer Success team, ideally in the B2B SaaS space serving SMBs.
• Analytical mindset with a strong understanding of KPIs, market trends, and data-driven decision-making.
• Strong leadership skills; able to inspire the team and motivate them to deliver outstanding results.
• Excellent communication skills, able to build and maintain relationships both internally and externally — fluent in German and English.

Soft Skills

• leadership
• analytical mindset
• communication
• relationship building
• team motivation