Sr. Consultant, Implementation and Enrollment Manager

Alternate Locations: Charlotte, NC; Omaha, NE; Work from Home

Work Arrangement: Remote: Work at home employee residing outside of a commutable distance to an office location.

Relocation assistance: is not available for this opportunity.

Requisition #: 76231

The Role at a Glance

The Workplace Solutions team is a high‐impact, fast‐paced organization focused on delivering exceptional group benefits experiences to regional clients. This is a unique opportunity to build your career in group protection while working alongside experienced professionals committed to coaching, development, and innovation.

As a Sr. Consultant, Implementation and Enrollment Manager, you will serve as a strategic partner and project leader responsible for the successful onboarding of complex group benefit clients (500-4,999 lives). You will lead end‐to‐end implementations, working across brokers, customers, sales teams, and internal partners to deliver a seamless and consultative onboarding experience.

This role is ideal for someone who thrives managing complexity, influencing stakeholders, and driving results while enhancing the overall client experience.

What you'll be doing

• Serve as the primary implementation lead for national accounts, building strong relationships with clients, brokers, consultants, and internal teams (claims, underwriting, billing, eligibility, etc.).
• Act as a trusted advisor, guiding clients through onboarding, enrollment strategy, and benefit education.
• Lead and facilitate meetings, including kickoff calls, status updates, and executive stakeholder reviews.
• Own the end‐to‐end implementation lifecycle, ensuring delivery on timelines, scope, and quality for complex group benefit programs.
• Develop and execute detailed project plans, monitor milestones, track deliverables, and proactively manage risks and dependencies.
• Document decisions, maintain clear communication, and manage expectations across all stakeholders.
• Provide guidance on communication strategies and enrollment best practices.
• Support finalist presentations and sales efforts by presenting implementation capabilities and approach.
• Partner closely with account management, absence consulting, and service teams to ensure a coordinated client experience.
• Serve as a liaison between internal teams to resolve issues and streamline processes.
• Lead or support complex initiatives, including acquisitions, divestitures, and large‐scale client changes.
• Contribute to process improvement efforts that enhance efficiency, scalability, and the client experience.
• Identify opportunities to simplify workflows and improve implementation outcomes.

What we're looking for Required Qualifications

• Bachelor's degree or equivalent experience (4+ years in lieu of degree)
• 5–7+ years of group benefits, enrollment, or implementation experience
• Strong knowledge of group protection products (disability, leave, life, supplemental health)
• Demonstrated project management experience managing complex, multi‐stakeholder initiatives
• Exceptional communication and presentation skills (written and verbal)
• Proven ability to influence and build relationships across diverse stakeholders

Preferred Qualifications

• Experience working with regional accounts (500‐4,999 lives)
• Strong analytical and problem‐solving skills
  • Ability to interpret plan documents, policies, and regulatory requirements
  • Ability to define problems, analyze data, and develop actionable solutions
• Familiarity with benefits administration systems and enrollment platforms
• Experience supporting sales presentations or finalist meetings
• Knowledge of industry trends and regulations impacting group benefits

Key Competencies for Success

• Strategic thinking with strong execution focus
• Customer‐centric mindset with a consultative approach
• Ability to navigate ambiguity and complex scenarios

Travel Requirements

• Up to 20%

What's in it for you

• Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes
• Leadership development and virtual training opportunities
• PTO/parental leave
• Competitive 401K and employee benefits
• Free financial counseling, health coaching and employee assistance program
• Tuition assistance program
• Work arrangements that work for you
• Effective productivity/technology tools and training

Pay Range

The pay range for this position is $96,900 - $176,200 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non‐discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln's total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long‐term incentives, sales incentives and Lincoln's standard benefits package.

Equal Opportunity Employer Statement

Lincoln is committed to creating an inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

E‐Verify Participation

This employer participates in E‐Verify.