HR Administration Specialist - Maternity Cover

HR Administration Specialist

Are you ready to take the next step in your career and achieve your next challenge? If your answer is YES - join the leader in the CX (Customer Experience) industry TELUS Digital Bulgaria! We are looking for a passionate HR Administration Specialist to join our Team!

Job duties and daily responsibilities of the HR Administration specialist include:

Disciplinary process/Hints for Success

• Oversees, coordinates and administer the process
• Prepare reports, analysis, plans for improvement of the process
• Delivers trainings to all involved people
• Maintains a knowledge base of all cases, practices and useful information, regarding the process.
• Supports the P&C BPs in their daily job with the Hints for Success’s administrative part of the process (the Disciplinary cases that needs documents).
• Maintains the base of incoming and outgoing numbers, related to the Disciplinary process.
• Ensure that the practices are in compliance with current legislation
• Being the main point of contact for our external lawyers, regarding the disciplinary process.
• Responsible for the monthly reports related to the Ethics line and Respectful Workplace Policy.
• Supports the Senior P&C Manager with the daily activities.
• Addresses concerns and issues raised with regards to the responsibilities.

Requirements

• Proven working experience as an HR Specialist - previous experience/knowledge of the Disciplinary process required.
• Prior experience in HR practices and administration
• Adequate knowledge of current labour rules and regulations
• Very good working level of English language (min. B2 level required)
• Fluent in Bulgarian
• Working knowledge of HR systems (preferably work experience with Workday)
• Extensive knowledge of MS Office
• Strong quantitative and analytical skills
• BS degree in human resources, business administration or finance

*Please note that the position is a Maternity cover and a contract of 2 years will be provided

This is a Work from Office position.

We Offer:

• Fully paid training
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses.

We care about the well - being of our employees, invest in their future growth, and encourage fun and team-building projects!

If it sounds like the perfect job for you, apply now!

About us:

TELUS Digital Bulgaria is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.

About Company:

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iXTM, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.