Managing Consultant, Print

Responsibilities

• Drive operational governance for global Office print services, ensuring efficient end-to-end service delivery in line with industry best practices.
• Define and continuously improve service performance by reviewing metrics, SLAs, major incidents, escalations, ticket trends and transformation initiatives.
• Advise leadership on print strategy, risk exposure and investment decisions, translating technical data into clear business and financial insights.
• Develop harmonized print solutions across business segments to improve efficiency, standardization and user experience.
• Establish, maintain and own a single source of truth for the print solutions and device landscape, including deployments, contracts, utilization, reconciliations, refresh schedules and lifecycle management.
• Implement executive print reporting, management dashboards and stakeholder‐specific reports that provide actionable insights.
• Build strong governance and effective collaboration with internal teams, business stakeholders, partners, OEMs and other relevant dependencies.
• Establish best practices for knowledge and quality management.
• Proactively manage risk, security and compliance topics by conducting assessments and minimizing audit exposure, penalties and unplanned expenditures.
• Own cost optimization and financial management activities, including budgets, forecasting, investment planning, chargebacks, rationalization, reharvesting, cost avoidance and savings.

Requirements

• Bachelor's degree in technical discipline or Business Management, other non‐technical degree or equivalent combination of education and experience
• At least 8 years of experience in leading print services in global organizations with diverse print technologies
• In‐depth expertise in print technologies, hardware, and solutions (e.g., Managed Print Services, FollowMe, SAP printing)
• Proven experience in end‐to‐end print management in large, diverse global enterprises
• Excellent stakeholder reporting and data presentation skills
• Proven ability to effectively collaborate with cross‐organizational teams, multi‐cultural projects and partner
• Expertise in vendor/OEM governance, contract negotiations and performance management
• Analytical thinker with very good inter‐personal skills and the ability to work independently
• Business‐fluent proficiency in German and English (written and spoken).