Sales Consultant

Description

Role Summary

The Sales Consultant will engage with existing small‐business clients who use our solutions. Through inbound calls, chats, and scheduled appointments, you will conduct consultative conversations to understand how their businesses operate and recommend the optimal product suite that saves them time, reduces costs, or provides peace of mind. Your focus is on building long‐term relationships, guiding customers to the right offerings, and driving ecosystem adoption.

Responsibility

• Receive warm hand‐offs from Customer Success and handle inbound phone, chat, and scheduled meetings with existing SMB customers.
• Conduct deep, consultative discovery of the client’s accounting, bookkeeping, payroll, payments, and bill‐pay processes.
• Translate discovery insights into clear, outcome‐based recommendations (time saved, cost saved, peace of mind).
• Guide desktop users toward the appropriate cloud offering and help cloud users select the right plan and ecosystem add‐ons.
• Position the broader ecosystem (payroll, payments, bill‐pay, expert services) as part of the solution.
• Meet targets for unit sales, revenue per interaction, and ecosystem attach rate while preserving strong customer relationships.
• Accurately record referral source, conversation outcome, and attach data in the CRM system.
• Participate in regular coaching and call‐calibration sessions focused on consult‐ative discovery and solution fit.

Required Qualifications

• 2+ years of consultative sales experience (phone and chat), preferably serving small‐business customers.
• Proven business acumen and the ability to hold credible conversations with owners about operational efficiencies and cost‐saving opportunities.
• Strong discovery, objection‐handling, and relationship‐building skills.
• Ability to think beyond a single product and promote the full ecosystem of solutions.
  Comfortable working in a metrics‐driven environment (units, revenue per interaction, attach rate).

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

About Company:
TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.
We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.
Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iXTM, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.
Equal Opportunity Employer Statement
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.