Digital Trust and Safety Specialist with Arabic and English

Digital Trust and Safety Specialist with Arabic and English

Please note that these positions are based in Sofia, Bulgaria. Relocation assistance is available only for candidates who already possess the required work permit for non-EU citizens, allowing them to live and work in Bulgaria.

Are you ready to take the next step in your career and achieve your next challenge? If your answer is YES - join the leader in the CX (Customer Experience) industry TELUS Digital Bulgaria!

As a Digital Trust and Safety Specialist with Arabic and English you will:

• Review user-generated back-office information, which may include sensitive or potentially disturbing content, and ensure compliance with established policies
• Take prompt and appropriate action on information that violates guidelines or poses risks
• Stay updated on internal policies to ensure accurate implementation
• Identify and analyze patterns to proactively address potential risks

We're looking for someone with:

• High attention to detail
• Comfortable processing sensitive information
• Strong ability to defend decisions and provide context with logical reasoning
• Ability to identify patterns in behavior to enhance decision-making
• Strong organizational and time management skills to deal with shifting priorities and high volumes of work
• Experience in investigating fraud, spam, or other types of inappropriate information is an asset

Required Qualifications:

• Fluent in Arabic
• B2 or higher English language skills

In return, we will give you:

• Relocation Bonus: €1,500 Gross (paid in 2 instalments) - to support relocation and initial rent costs - available only for candidates who already possess the required work permit for non-EU citizens, allowing them to live and work in Bulgaria
• 21 days of company-provided accommodation on arrival, with assistance in finding long-term housing
• Fully paid training
• Stable job and career development opportunities
• Attractive salary

Why you'll love it here:

• Work in the amazing TELUS Tower - right in the heart of Sofia
• Modern personal gym with breathtaking 360° panoramic view to fuel your wellness journey
• Vibrant chill & gaming zones to recharge and have fun
• Join our Arabic community and be part of an incredible, friendly team
• 50+ benefits and services to choose from
• Additional health insurance
• Employee Referral Program - Refer your friends and get an additional bonus

Does it sound like the perfect job for you? Apply now!

About us:

TELUS Digital Bulgaria is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.

About Company:

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact. We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless. Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iXTM, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.