Facilities Officer

Description

The Facilities Officer is responsible for overseeing the daily operations of our new AI facilities in Krakow, ensuring a seamless experience for guests, employees, and partners. From managing reception and vendor relations to overseeing physical security systems and space optimization, this role is vital in maintaining a safe, efficient, and welcoming work environment. The ideal candidate will blend strong operational expertise with a proactive approach to facility maintenance and security compliance to support our growing site operations.

RESPONSIBILITIES:

• Welcome desk, reception, and greeting visitors and guests
• Mail and courier management, with a focus on IT equipment and payroll document deliveries, retrievals, and exchanges
• Stock management for stationery and protocol supplies
• Coffee, water, and vending machine management
• Meeting room management
• Cleaning services management and consumables/stock management
• Centralized travel desk management
• Car rental management - centralized airport, hotel, and office transfers for potential/existing clients and internal SLT visits
• Corporate events support
• Real estate lease contract management
• General maintenance management
• Utilities control
• Space management
• Storage and parking management
• Inventory of fixed assets
• Premises development support
• Physical security systems management (Access Control and CCTV)
• Physical security procedures development, updates, and process optimization
• Clean Desk Policy enforcement and oversight
• Internal audit and physical security (PhSec) certifications support
• Client security audits
• Ensuring the company onboarding and offboarding processes are followed from a security perspective
  

SKILLS AND QUALIFICATIONS:

• Experience: Proven hands-on experience in facilities operations or maintenance.
• Skills: Strong organizational capabilities, proactive problem-solving skills, and a track record of successful vendor negotiation.
• Languages: Full professional proficiency in both English and Polish.
• Location: This is a 100% on-site role based at our new AI facilities in Krakow. Please note that this position requires a full-time presence (5 days per week) with no hybrid options.
• Education: Bachelor’s degree or National Diploma in Facility Management, Business Administration, Engineering, or a related field is a plus

WE OFFER:

• Multisport card
• Private medical care
• Career development opportunities
• Stable employment based on contract of employment
• Employee referral bonuses & Recognition programs

**Only shortlisted candidates will be contacted/interviewed.

**Kindly attach an updated Copy of your CV in English.

About Company:
TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.
We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.
Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iXTM, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.
Equal Opportunity Employer Statement
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.