Internal IT Support Specialist Microsoft 365 & Azure (m/f/d)

CONSILIO offers companies excellent consulting services in the digitalization and automation of company-wide business processes. Our consultants combine process-oriented and functional technical SAP application know-how with the aim of improving the competitiveness of companies through the effective and efficient use of standard software. Well-known national and international companies place their trust in us and build on our many years of experience, competence and innovative strength. Because we understand them.

Your Responsiblities

• Independently handle 1st level IT support requests and incidents for internal employees, ensuring timely resolution and a high standard of service
• Troubleshoot hardware, software, and system issues, identify recurring problems, and escalate complex cases to 2nd level support when necessary
• Support and administer Windows devices, Microsoft 365 applications, and Azure services, including user accounts, access permissions, and everyday IT operations
• Provide remote IT support to employees, communicate solutions clearly, and maintain accurate documentation of incidents, resolutions, and IT processes
• Identify opportunities to improve internal IT support processes, contribute to IT projects, and help maintain a stable and secure IT environment

Your Profile

• Proven track record in IT support, with a strong focus on 1st level support, independent incident resolution, and reliable day-to-day IT operations
• Solid knowledge of Microsoft 365, Office 365, Windows environments, and Microsoft Azure, including user administration and access management
• Hands-on experience in troubleshooting hardware and software issues, managing support tickets, and providing remote assistance to employees
• Strong analytical and problem-solving skills, a structured and independent approach to work, and a friendly, service-oriented attitude
• Business-fluent English and Bulgarian, both written and spoken, as well as willingness to travel up to 10%, mainly to our office in Aschheim near Munich

Your Benefits

• International Team Projects
• Training and development opportunities for your personal and professional growth
• Monthly meal allowance
• Competitive salary with regular salary increases
• Modern laptop and mobile phone for business use
• 30 days of annual leave and flexible working hours