Online Store Advisor with Swedish and English

Customer Support with Swedish

*Please note that the position is based in Sofia, Bulgaria and we will assist you with relocation.

Are you ready to take the next step in your career and achieve your next challenge? If your answer is YES - then here is a role for you - join the leader in the CX (Customer Experience) industry TELUS Digital Bulgaria!

Responsibilities:

• Provide best-in-class Customer Support to all customers via phone, email, and chat
• Troubleshoot a variety of customer issues and work with internal teams when needed, to assess and resolve
• Follow company procedures, processes, and best practices to effectively manage customer cases
• Aggressively work to resolve customer issues within SLA whilst maintaining a high level of customer satisfaction
• Report, profile, and when possible, diagnose new product issues
• Determine severity, frequency, and possible workarounds

Requirements:

• 1 or more years working directly with customers to resolve customer / technical issues
• Fluency in Swedish
• Excellent English language skills
• Comfortable troubleshooting problems with customers over the phone and via email
• Excellent communication and collaboration skills
• Able to work independently and multi-task effectively in a fast-paced environment
• Familiarity with support-ticketing systems
• Experience serving enterprise-level customers is a plus

We offer:

• Relocation Bonus: €1,500 Gross (paid in 2 instalments) - to support relocation and initial rent costs
• 21 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home
• Fully paid training
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses

We care about our employees' well - being, invest in their future growth, and encourage fun and team-building initiatives!

Does it sound like the perfect job for you? APPLY NOW!

About us:

TELUS Digital Bulgaria is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.

About Company:

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iXTM, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.