IT operator TAP M/F
Hays Luxembourg –
Konz
We are looking for an IT Operator for one of our clients based in Luxembourg
- Freelance or permanent contract via payrolling company
- Strong knowledge required in Temenos Triple A Plus (AAA+) and iHub Reporting
- On-site presence required (with potential flexibility depending on operations)
- Fluent English required, French and/or German is a plus
Your responsibilities
Operations & Monitoring- You will ensure the smooth execution of critical business processes and system interfaces across production environments
- You will monitor scheduled jobs, system queues, and integrations to guarantee system reliability
- You will support night batch operations and ensure successful completion of all batches
- You will execute daily, weekly, and monthly operational checklists to maintain operational integrity
- You will maintain production, UAT, and test environments
- You will investigate, diagnose, and resolve incidents and service requests within defined timelines
- You will escalate unresolved issues appropriately and within agreed timeframes
- You will log incidents and service requests accurately following established procedures
- You will deploy artefacts across production and test environments
- You will identify opportunities to automate manual processes and improve operational efficiency
- You will contribute to maintaining high availability and performance of critical applications
- You will produce operational reports and KPIs to support transparency and decision-making
- You will create and maintain technical support documentation
- You are experienced with Temenos Triple A Plus (AAA+) and iHub Reporting
- You are comfortable working with system interfaces, batch processing, and reconciliation processes in complex environments
- You are knowledgeable in Sybase databases, including querying and performance troubleshooting
- You are proficient with Linux systems, shell scripting, and job automation tools such as Automic UC4
- You are familiar with private banking operations including portfolios, trades, and settlements
- You are skilled in monitoring critical systems and ensuring their availability and performance
- You are effective at debugging and resolving issues in production environments
- You are capable of producing clear technical documentation
- You are fluent in English with strong communication skills across technical and business teams
- You are flexible to work outside standard hours, including shifts and weekends when required
- You are comfortable interacting with customers and maintaining strong service quality
- You are an effective communicator, both written and spoken
