IT Support Specialist

CTG IT solutions is an IT services company dedicated to european institutions. we are currently hiring an IT support specialist to join a prestigious european institution in Luxembourg.

Your missions:

• To provide and support technical assistance related to the computers systems provided by the EP and standard applications (Microsoft, Adobe and others)
• Create users and manage their rights
• To handle the call centre and generic mailbox of the Helpdesk, through which, assistance and support is provided for the applications of DG Pers and their interfaces (Streamline, People, Erapnot, Streamline-Assmal, EU-Login, Codict, Arpege, Gap)
• To permanently ensure the continuity of an optimal use, not only of the client supported applications but all other products or systems which are related
• Support end users on the usage of IT applications under the responsibility of DG Personnel IT unit (Streamline, Erapnot, People, MS Access solutions)
• To actively and proactively contribute to reduce the amount of incidents related to the computer systems, especially client applications supported by the team, and their impact on the business
• To help the users make the best use of the client supported applications by high standard quality training
• To provide technical assistance to the end users by improving the use of the programs and computers systems provided by the client
• Help end users with the usage and troubleshooting of standard applications
• Help end users with the usage of Confluence and SharePoint
• Update the knowledge base
• Update or prepare user documentation
• Participate to functional tests and testing applications before delivering new versions to users
• To guarantee high standard of customer satisfaction
• Provide 2nd level support in identifying and solving incidents and problems
• Conduct technical evaluation of user ́s needs
• Resolve application related issues that affect users
• Provide expert support on the specific applications
• Escalate to 3rd line support

Your profile:

• You have minimum 3 years of IT experience
• You have a fluent level in English and French (another European language is a plus)
• You have previous experience in a similar position and are familiar with Windows/Linux and MS Office
• You hold a good knowledge of Wiki, collaborative sites, and social networks
• You have good IT skills
• You have the ability to support users of Mobile devices
• You are recognized for your excellent communication skills, your customer orientation, and your diplomacy

Our offer:

• Competitive salary package, with or without a company car
• Personalized training programs and development plans to nurture your skills
• 5 additional vacation days
• Regular team-building events, learning lunches, and fun activities
• Extra-legal benefits (daily allowances, PC plan,...)

If you like multicultural teams and want to join a company with open communication, then apply right now !

Please note that a criminal record will be asked for this position.