IT Support Working Student (m,f,d)

We are looking for a Working Student to join our IT team at CMS Legal Services located in Frankfurt am Main for up to 20 hours/week.

CMS is a Future Facing firm present in more than 40 countries worldwide. We combine deep local market understanding with a global overview. You would be joining the central IT team of CMS Legal Services EEIG – professional services hub that supports the CMS Firms globally across their business needs.

Your Key Responsibilities are:

• First- and second-level support for employees with hardware and software issues.
• Setup, configuration, deployment, and retrieval of laptops, mobile phones and other IT equipment.
• Administration of onboarding and offboarding processes, including preparing and providing end-user devices
• Installation, replacement, maintenance, and troubleshooting of workplace hardware, including the execution of device replacement projects.
• Management and maintenance of the hardware inventory, as well as support for equipment clean-up initiatives and asset management processes.
• Processing and tracking IT service management tickets (Jira/ITSM) and supporting users with service requests and incident resolution.
• Assisting with the administration of Microsoft 365, Active Directory, Intune, and other company-wide IT systems.
• Supporting mobile devices, including eSIM and mobile network topics, as well as smartphone management.
• Coordinating hardware orders, inventory management, and the shipment and return of IT equipment in both national and international environments.

Requirements:

• Ability to work in English
• Studies in IT, business administration as well as similar courses of study
• Skilled in the use of MS Office applications (Excel, Power Point, Word)
• Independent and structured way of working with an eye for details
• Patience and high level of support
• You are interested in IT maintenance and are keen to work in an international team

How to apply

Do a little bit of research on us and see if we are kind of the organisation you would like to work for. If so, please apply with a motivation letter and your CV.