Learning Experience Designer - TELUS Business

Learning Designer

You build the training not the strategy around it. As a Learning Designer on our team, you translate program blueprints into finished, ready-to-deliver learning experiences using a modern AI-powered toolset. Your output: interactive courses, AI role-play scenarios, games, videos, and the job aids and guides that make them land. You work fast, design within constraints, and know the difference between a good idea and a buildable one.

Content & Asset Development

• Build learning assets from approved ID Guide specifications - on time, to spec, at quality
• Write and structure content pages, question sets, and scenario scripts that are tight, learner-facing, and free of filler
• Design Agent Trainer scenarios with concrete, observable rubric criteria at every score level (1 - 5) - not vague adjectives
• Build EasyGenerator courses as a deliberate mix of content blocks and varied question types - not fifteen identical cards
• Produce Prism interactive experiences with prefers-reduced-motion support, TELUS as the brand anchor, and calm-mode for motion-heavy builds
• Generate NotebookLM assets (audio overviews, video overviews, infographics) steered appropriately for the audience and learning moment
• Create short Google Vids explainers and how-to videos within platform constraints (8-second Veo clips, ≤30-second avatar segments)
• Flag any compliance or policy content for SME VERIFY before publishing

Assessment Design

• Write Bloom's-tagged, observable learning objectives in ABCD format
• Design formative and summative assessments that are criterion-referenced - measuring whether learners can do the thing, not just recognize it
• Write correct and incorrect feedback on every scored question - no question ships without it
• Design mastery gate knowledge checks and performance scenarios when the program structure calls for them

Documentation & Quality

• Contribute to ID Guides (build specs): resource specs, build instructions, content, QA checklists
• Contribute to Trainer Delivery Guides: timed blocks, answer keys, coaching notes, remediation notes for your assigned sections
• Complete a QA pass on your own assets before handoff - test Agent Trainer scenarios in Preview/Draft before publishing; verify EasyGenerator scoring logic; confirm Prism builds work across browsers
• Flag design gaps, content inconsistencies, or SME input issues to the ID Lead - don't guess and build

Collaboration

• Work directly with SMEs to gather, clarify, and validate source content
• Incorporate SME corrections and content updates accurately across all affected assets
• Participate in design reviews and apply feedback without losing the design logic behind original choices
• Keep your assigned sections of the ID Guide and Trainer Delivery Guide version-matched when changes are made

Minimum requirements for internal applicants:

• Must be a regular and active team member of TELUS Digital Morocco.
• Must have no active disciplinary sanctions at the time of application.
• Must have Not received CCTS compalint/Executive escalation nor any Fraud alert over the last 6 months

For Lateral Movement

• Must be a regular and active team member of TELUS Digital Morocco.
• Must have a minimum of six (6) months of continuous tenure in the current role.
• Must have no active disciplinary sanctions at the time of application.

Scorecard Rating Criterias:

Application for the same role: Must have achieved an “Developing” rating or higher, with a six (6)-month average on the performance scorecard.

Application for a different role, same job level: Must have achieved an “Achieving” rating or higher, with a six (6)-month average on the performance scorecard.

For Promotion Movement

• Must be a regular and active team member of TELUS Digital Morocco.
• Managers and above application (regardless department):
• Must have a minimum of two (2) years of tenure in the current role.
• Must have no active disciplinary sanctions within the past one (1) year.
• Must have achieved an “Achieving” rating or higher, based on a six (6)-month average performance scorecard & 'Achieving' Annual Rating in the last performance review.
• Must have a minimum of one (1) year of tenure in the current role.
• Must have no active disciplinary sanctions within the past one (1) year.
• Must have achieved an “Achieving” rating or higher, based on a six (6)-month average performance scorecard & 'Achieving' Annual Rating in the last performance review.
• Certificate of Completion in Explore course in MyGrowth.

For Support to Promotions roles:

• For agent-to-Operations Support applications:
• Must have a minimum of six (6) months of tenure in the current role.
• Must have no active disciplinary sanctions at the time of internal application.
• Must have achieved an “Achieving” rating or higher, based on a six (6)-month average performance scorecard.
• Certificate of Completion in Explore course in MyGrowth.

Important reminders:

• All applicants are required to attach their resume before submitting the application in Workday
• All applications will go through a series of approvals, from your immediate manager to your HR Business Partner assigned in the program/department
• The Talent Acquisition (TA) team can only process your application once it has been fully approved
• For inquiries, email us at tisa_morocco_corporaterecruitment@telusinternational.com

About Company:

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iXTM, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.