(Business) IT Specialist as a Customer Support Engineer / Technical Customer Support Representative (m/f/d)
About Us: For over 20 years, BLUEEND AG has been developing digital solutions for modern collaboration in companies. With our product, XELOS Social Workplace, we help companies efficiently integrate internal communication, knowledge, and collaboration. We support our customers from the initial implementation through the long-term operation of our software and are continuously developing XELOS. In doing so, we combine technological expertise with personalized consulting and quick decision-making processes.
What Makes Us Tick: We’re not looking for ticket processors—we’re looking for proactive contributors. As part of the Customer Happiness Team, we support our customers over the long term and work together to develop solutions that sustainably improve their day-to-day work. To do this, you’ll collaborate closely with development, product management, and executive leadership, and contribute your ideas directly to the ongoing development of our product. Short decision-making processes, a high degree of autonomy, and an open feedback culture ensure that ideas quickly find their way into our product.
To expand our Customer Happiness Team, we’re looking for a
Customer Support Engineer / Technical Customer Support Specialist (m/f/d)
to join us at our Wiesbaden location as soon as possible. Your Responsibilities
Do you want to not only resolve technical issues but also understand why they occur? Then you’ll analyze root causes, develop sustainable solutions, and provide long-term support to help our customers successfully use our XELOS Social Workplace.
- Technical Customer Support: You’ll be the first point of contact for our existing customers regarding technical issues, analyze error messages, and provide support with configurations, permissions, and system settings
- Use Cases & Solutions: You’ll understand the needs of our existing customers, develop appropriate solutions, and help them make the best use of XELOS for their specific use cases
- Technical Analysis: You systematically get to the root of problems, analyze their causes—down to the PHP, database, or log level if necessary—and develop sustainable solutions
- Quality Assurance: You test new releases and features, validate bug fixes, and ensure that our software meets the highest quality standards
- Product Development: You actively incorporate customer feedback into the further development of XELOS, working closely with the development and product management teams
- Knowledge Management: You document solutions, create technical guides, and continuously expand our knowledge base
- Support Processes: You identify recurring issues, streamline workflows, and continuously improve our technical customer support
What You Bring to the Table
- Education: You have successfully completed technical training or a degree program, for example in computer science or business informatics
- Professional Experience: You have several years of experience in technical customer support, technical consulting, or software development at a technology-oriented company
- Programming Skills: You have development experience—ideally in PHP. Knowledge of MySQL, Linux, APIs, or web technologies is a plus
- Analytical Thinking: You take a structured approach to getting to the root of technical problems, identify interconnections, and develop sustainable and practical solutions
- Communication: You enjoy interacting with customers and can explain even complex technical issues in an understandable way
- Initiative: You work independently, actively drive projects forward, and enjoy structuring and continuously improving support processes
- Personality: You are open-minded, curious, and a true team player who enjoys taking on responsibility and working with customers and colleagues to develop the best solution
What We Offer You
- Attractive compensation: Depending on your qualifications and experience, you’ll receive an annual salary between 45,000 and 60,000 euros, as well as a travel allowance, a company pension plan, and additional salary components
- Flexible work arrangements: Core working hours from 9:00 a.m. to 5:00 p.m., plus the option to work remotely on Thursdays and Fridays
- Professional Development: You’ll continuously develop your professional skills through training in customer communication, knowledge management, tutorial creation, and modern support structures
- Modern work environment: You’ll work with the latest PC or Mac technology and can customize your personal work equipment—such as a mouse or keyboard—using your own budget
- Stability: You’ll work at a company that has been successful for over 20 years, combining long-term stability with the dynamism of an innovative software company
- Direct Communication: You’ll work closely with the founders and benefit from quick decision-making processes
- Team Culture: You’ll work in a collaborative environment with plenty of creative freedom and room for your own ideas
Read enough? Interested?
We look forward to hearing from you! We’re being supported in filling this position by our external HR department, PERSONAL CHECK (Nieke Arendt). If you have any initial questions, you can reach them by phone or WhatsApp at 0172-6247888. You can apply directly by submitting your resume online or via email: bewerbung@personalcheck.info.
BLUEEND AG | Konrad-Adenauer-Ring 13 | 65187 Wiesbaden | www.blueend.com
