Connectivity Support Specialist

Connectivity Support Specialist (English)

We are seeking a Connectivity Support Specialist (English) to assist customers with troubleshooting and optimizing their internet, network, and device connectivity. This role requires strong technical problem-solving skills and excellent communication abilities to ensure seamless customer experiences. The ideal candidate will have a background in tech support, networking, or telecommunications, with a passion for delivering high-quality customer service.

Key Responsibilities:

• Provide expert customer support for connectivity-related issues, including internet access, Wi-Fi networks, mobile data, and device connections.
• Troubleshoot network problems such as slow speeds, dropped connections, router configurations, and hardware compatibility.
• Assist customers with setting up and optimizing their home or business network solutions.
• Educate customers on best practices for maintaining a stable and secure network connection.
• Guide customers through firmware updates, network security settings, and troubleshooting procedures.
• Escalate complex issues to the appropriate technical teams when necessary.
• Maintain detailed records of customer interactions and technical resolutions.
• Stay updated on industry trends, emerging network technologies, and troubleshooting techniques.

Requirements:

Education: High school diploma or equivalent

Experience: Previous experience in technical support, IT helpdesk, or networking support preferred.

Languages: Fluency in English is required.

Skills:

• Strong understanding of network configurations, Wi-Fi troubleshooting, and connectivity solutions.
• Excellent communication skills with the ability to explain technical concepts in a clear and accessible way.
• Proficiency in troubleshooting tools, customer service software, and remote support applications.
• Strong problem-solving skills with attention to detail.
• Ability to manage multiple customer inquiries efficiently in a fast-paced environment.

Other: Availability to work flexible shifts, including evenings, weekends, and holidays.

Benefits:

• Competitive salary and benefits package.
• Career growth opportunities in IT, networking, and customer support.
• A dynamic and inclusive work environment.
• Professional training on the latest connectivity technologies and troubleshooting techniques.

If you are passionate about technology and customer service, apply today and become part of our team!

About Company:

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iXTM, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.