Quality Analyst - Simplified Chinese - Hanoi

Content Moderation QA

Description

The Content Moderation QA position aims to ensure the consistent and high-quality execution of content moderation policies, providing feedback to enhance accuracy, minimize errors, and contribute to a positive online environment.

Key Responsibilities

• HSK 4 Certification (or equivalent proficiency)
• Good English proficiency: Capable of daily communication, reading comprehension, and professional email/chat correspondence.
• Have at least 1-year experience in customer support and service analysis;
• Having content-moderation-related skills is preferable;
• Be detail-oriented with strong analytical skills;
• Proficient skills with MS Office and Google Drive;
• Willingness to handle multi-projects;
• Having good communication skills is an advantage;
• Able to work on Holidays is preferable.

Qualifications

• Review the implementation & efficiency of quality and inspection systems;
• Plan, conducted & monitored testing and inspection of materials and products to ensure the quality of products;
• Investigate customer's claims and non-conformance issues;
• Analyze data to identify areas for improvement in the quality systems;
• Develop, recommend, and monitor corrective and preventative actions;
• Evaluate audit findings and implement appropriate corrective action.

Why Join TELUS Digital?

1. Salary and Benefits

• Attractive bonus, benefits and annual salary review;
• Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
• Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
• Annual health check;
• Paid leave (12 days/year).

2. Working Environment

• International, fun, and professional working environment: Working closely with both experienced Vietnamese and foreign experts;
• Free drinks (coffee, tea, etc.)
• Laptop/computer and other equipment is provided.
• Training and career development opportunities;
• Free in-house gym and game room for everyone. We love board games, video games, PS5.

About Company:
TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.
We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.
Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iXTM, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.
Equal Opportunity Employer Statement
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.