Quality Analyst (Japanese Language)

Quality Analyst (Japanese Language)

Description

• Location: TimesCity, 458 Minh Khai, Vinh Tuy, Ha Noi, Viet Nam.
• Employment Type: Fulltime

• Operating hours: Monday through Sunday. (40 hours per week | 5 days/week)
• Availability on weekends, holidays. (200% salary on weekdays | 300% salary on public holidays)

• Review the implementation & efficiency of quality and inspection systems;
• Plan, conducted & monitored testing and inspection of materials and products to ensure the quality of products;
• Investigate customer's claims and non-conformance issues;
• Analyze data to identify areas for improvement in the quality systems;
• Develop, recommend, and monitor corrective and preventative actions;
• Evaluate audit findings and implement appropriate corrective action

• Bachelor’s degree in any field or equivalent experience;
• Having a proficiency in Japanese, reading, & writing (minimum JLPT N2);
• Good English skills in reading and gathering information from foreign customers' requirements;
• Have at least 1-year experience in customer support and service analysis;
• Proficient skills with MS Office and Google Drive;
• Willingness to handle multi-projects;
• Excellent communication, analytical, and problem-solving skills.
• Willing to work on weekends, public holidays, and shifting schedules including night shifts.

• 100% salary during the probation period.
• Full-salary-based social insurance (100%) + premium health insurance (PVI) fully covered by the company
• Allowances and bonuses for personal occasions (wedding, childbirth, illness, etc.), along with paid leave
• Annual health check;
• Paid leave (12 days/year).

• International working environment with both Vietnamese and global teams
• Daily use of Japanese in work
• Free beverages at the office (coffee, tea, milk, etc.)
• Fully equipped facilities including nap room, gym, game room, PS5 and pantry
• Laptop/computer and other equipment is provided.
• Training and career development opportunities;

About Company:

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iXTM, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.