TA, Recruitment Analyst IV - TELUS Digital SV

TA, Recruitment Analyst IV - TELUS Digital SV

About the role

As a Recruitment Analyst for the StepUp program, you are responsible for overseeing the recruiting and vetting process for internal and external candidates. Our Recruiters are in charge of the end-to-end selection process for all non-agents requirements in TELUS Digital and we also handle the selection process for positions with a global scope. We post jobs on internal portals mainly but also reach out to those qualified external candidates when required. The role also involves: Assessing the applicants and conducting interviews in order to present approved candidates to management.

Responsibilities:Create Job Postings

• The Recruitment Analyst IV helps to craft and post job listings on job recruitment boards and other websites to attract skilled applicants.
• The Recruitment Analyst IV works closely with hiring managers to identify the role’s key duties and core competencies along with any educational or certification requirements before posting the job and opening it to applicants.

Locate Candidates

• Use internal channels to identify candidates with the necessary skills sets for the sought position.
• Use online external channels to identify external candidates and provide relevant information to them about TELUS Digital and squares for being considered.

Process Candidates

• Recruitment Analyst IV is responsible for screening resumes to determine which candidates meet the minimum requirements and move chosen candidates on to the next step in the hiring process.
• Validate language proficiency and diagnose technical and personal competences through automated assessment tools.
• Recruitment Analyst IV is responsible for conducting initial interviews to narrow the number of potential candidates who will be interviewed by the hiring manager.

Support Fair Hiring Practices

Support overall company adherence to fair hiring practices by periodically reviewing hiring and interviewing processes and assessing job postings to ensure that they are free of bias. This part of the job requires that the Recruitment Analyst IV possesses a thorough understanding of the Fair Process to take the necessary steps to bring the organization into compliance.

Daily Job Duties

• Partnering with hiring managers to determine staffing needs and play a role of a consultant providing support with job profile validation and analysis for the role.
• Partnering with key support areas to ensure we all follow the standard procedures and all parties are aligned to guarantee all internal applicants receive the correct information while applying to a job opportunity.
• Screening resumes
• Performing in-person and phone interviews with candidates
• Administering appropriate company assessments
• Performing reference and background checks
• Providing feedback to applicants and keeping them updated throughout the entire selection process
• Coordinating interviews with the hiring managers
• Following up on the interview process status
• Maintaining relationships with both internal and external clients to ensure staffing goals are achieved
• Actively promote internal and external sourcing initiatives to identify potential talent for job opportunities in operations and support areas.
• Periodically participate in development initiatives such as workshops, growth sessions and career talks to encourage our team members to better perform during a selection process.
• Updating reports on job requisitions activity
• Follow the standard process in the system to guarantee the accuracy of the data so we can monitor workload and to be in compliance with our regular SLAs.

Requirements:

• Minimum of 1 year of experience in massive recruitment, recruitment for senior/corporate roles, Staffing Agency/Search Firm Recruiting or Human Resources
• Schedule flexibility.

Skills:

• Technical skills - web-based technology knowledge and social media to support recruiting efforts, so computer and technical skills are essential in this role
• Networking - ​Great Negotiator - Able to build professional relationships
• Team coordination - Be able to effectively coordinate team activities to achieve common goals
• Analytical thinking - Excellent analytical skills in order to examine applicant resumes to find suitable candidates
• Communication skills - written and verbal communication are important in this position

Knowledge:

• English Proficiency - B2 (75%-80%) - Required
• Hands-on experience with job sites
• Knowledge of sourcing techniques on social media and niche professional websites
• Familiarity with applicant tracking systems
• Clear understanding of profile analysis

Studies & Experience:

• Bachelor degree in any field or 3rd year completed related to Human Resources or Psychology - Mandatory
• One year of demonstrated experience and comfort level with high-volume, full cycle recruiting with a high degree of autonomy - Mandatory
• Strong profession-focused technical skills, including, but not limited to: CRM platforms, Applicant Tracking Systems (ATS) and internet sourcing methodologies

About Company:

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iXTM, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.